Americans with Disabilities Act Grievance Procedure

This grievance procedure is established to meet the requirements of the ADA. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Big Springs Sheltered Workshop.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number, email address of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

The complaint should be submitted as soon as possible, preferably within 180 calendar days of the alleged violation to:

John Henderson 17235 US Hwy 60 Van Buren MO 63965 Phone 573 323 8507

Within 15 calendar days after receipt of the complaint, John Henderson will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, John Henderson will respond in writing, and where appropriate, in format that is accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the Big Springs Sheltered Workshop and offer options for substantive resolution of the complaint.

If the response by John Henderson does not satisfactorily resolve the issue, the complainant may appeal the decision within 15 calendar days after receipt of the response to the Big Springs Sheltered Workshop Board of Directors or designee.

Within 15 calendar days after receipt of the appeal, the Big Springs Sheltered Workshop Board of Directors or designee. will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Big Springs Sheltered Workshop Board of Directors or designee will respond in writing, and, where appropriate, in a format that is accessible to the complainant, with a final resolution of the complaint and possible resolutions.                                                                                                                                                                                 

 Or you may fill out and send the paper ADA Complaint form or a letter containing the same information, to:

  U.S. Department of Justice
Civil Rights Division
950 Pennsylvania Avenue, NW
Washington, DC 20530